FAQ Center

After logging in, you can modify your information in the top right corner member avatar > Member Center > Personal Information. If you are unable to modify it, please contact customer service via email and provide the account, password, and basic information you filled in during registration, as well as the parts you wish to modify and the correct content. We will assist you with the changes.

After logging in, you can modify it in Personal Information. *Please note that email address and member account are not related. Modifying your email address will not change the member account used for login.

Using Chrome as an example: Click the menu button "⋮" in the top right corner > Passwords and autofill > Google Password Manager > Search for "Reccessary" at the top > Delete the saved data.

RECCESSARY provides some content that can be browsed basically; however, some articles have restrictions. We recommend registering as a trial member so you can experience the full access privileges of a paid member in advance, including unlimited access to analysis articles, exclusive insights, and more.

The trial membership lasts for 14 days. After it expires, your account will revert to a general member status (free membership), and the content available for browsing will be limited.

RECCESSARY provides various services. If you have a need to purchase a single service, please contact us for consultation.

It depends on your needs, as each company has different planning. Please contact us for specific inquiries, or you can call customer service for consultation. Our sales team will contact you afterwards.

No, the system is set so that one account can only be logged in on one device at a time. If you are an enterprise member and need multiple devices to log in simultaneously, please contact customer service. They will refer you to our sales team for assistance. Customer service email: service@reccessary.com

Yes, the system will automatically renew on the subscription expiration date. If you do not wish to renew, please cancel the auto-renewal at least two days before the expiration date in the Member Center.

If you need to delete your account, please contact customer service via email and provide complete personal information and a description of your request. After verification, we will assist you in deleting your account. *If the account you wish to delete belongs to an enterprise membership, please provide official documentation and apply through your company email address.

All publicly available content on the website does not allow republishing or sharing. If you are a RECCESSARY partner, some articles are marked with ※ This article is not available for partner republishing. Such articles may not be republished. If you have other republishing needs, please contact customer service via email.

Platform content is updated regularly based on policy changes, energy market dynamics, and topic needs. When major policies or market events occur, related articles will be revised as soon as possible.

The publication date is noted at the top of the article, which you can use to determine if it is the latest information. If a published article has been adjusted, the title will be marked with 【Updated】 at the end, and the first paragraph will contain the updated content with the update time noted.

Using COP30 as an example: Click the magnifying glass icon in the top right corner > Enter "COP30" > Select Site Search > Submit. All RECCESSARY website content related to COP30 will be displayed below.

Please confirm if payment has been completed. If payment has been confirmed, please provide account, purchaser name, email address, purchase time, and complete order receipt to customer service. We will assist in verification as soon as possible. Customer service email: service@reccessary.com

Yes. RECCESSARY, as an information platform focused on new energy and carbon markets, is committed to sharing the latest and most accurate information. If you notice incorrect information in an article or potential misleading content, please report it through "Contact Us". When necessary, please provide the article link or title, as well as the correct information source and explanation you found.

Replies will be sent via email to the E-mail address you provided when filling out the form. Therefore, please make sure you provided a commonly used E-mail address and check the corresponding inbox.

If you need to attach files, you can send them directly via E-mail to customer service. Customer service email: service@reccessary.com

Please try refreshing the page, clearing browser cache, and testing on a different device. If the problem persists, please provide the error screen or error code to customer service. Customer service email: service@reccessary.com

Possible reasons include: credit card authorization failure, bank rejection of transaction, payment gateway connection error, or network interruption during payment. We recommend trying again. If it still fails, please contact your card-issuing bank customer service for confirmation.

After successful payment, the electronic invoice will be sent to the Email you provided. The actual interval time varies depending on the payment gateway system. If there is a payment delay or system maintenance, the delivery time may be slightly affected.

Please first check if it was classified as spam or if you entered the wrong Email. If you still haven't received it, please contact customer service and provide the order number. We will assist in resending it.

Yes. After receiving the electronic invoice, please contact customer service for assistance. Provide the electronic invoice number, company name, and tax ID number. Customer service email: service@reccessary.com

If you are concerned about personal privacy leakage, you can use your browser's private browsing (incognito mode). Also, when registering as a member, use a brand new email address as your member account. Additionally, browsers can be set to accept or reject third-party Cookies. *Please note that rejecting Cookies may affect your browsing experience.

RECCESSARY provides knowledge content sharing and consulting services for enterprise users. Our content does not constitute investment advice, and we will never ask you to join LINE groups, engage in stock trading, project bidding, wire transfers, etc., nor will we ask for personal information or bank accounts. If you receive such messages, please call the police anti-fraud hotline 165. If the message involves impersonating our company, please report it to customer service. Customer service email: service@reccessary.com

To protect your rights, Reccessary reminds you to be aware of fraud risks and provides the following security guidelines:

I. Official Contact Channels

Reccessary only contacts you through the following methods:

• Official Email: Emails ending with "@reccessary.com"
• Official Website Notifications: Limited to the reccessary.com domain
• Official Customer Service Phone: 02-25681061

If you receive calls, text messages, or emails from unknown sources, please be vigilant.

II. Reccessary Will Never Ask You To:

• Provide personal passwords, verification codes, ID numbers, or financial information
• Operate ATM or online banking
• Click on unknown links to download software
• Immediately provide information due to "system errors", "membership upgrade failures", or "enterprise authorization issues"
• Wire transfer or pay additional fees to convert membership

If you encounter the above situations, please stop all operations immediately and contact customer service for confirmation.

III. Common Fraud Methods Warning

The following are all high-risk fraud patterns:

• Impersonating Reccessary customer service to request bound Email or passwords
• Posing as enterprise managers or supervisors to request changes to enterprise member information
• Impersonating official push notifications such as "Limited Time Offers" or "Account Will Be Suspended"
• Requesting to join unknown Line, Discord, or WhatsApp groups to obtain "internal information"

Do not click on unknown links, download unknown files, or reply with sensitive information.

IV. How to Protect Yourself

• Protect Your Account: Use strong passwords and update them regularly.
• Verify the URL: The official domain is only "reccessary.com".
• Don't Leak Information: We will never ask for passwords, OTP, or financial information.
• Verify Multiple Times: If the content seems suspicious, please contact Reccessary official customer service first.

V. If You Suspect Fraud, Take Immediate Action

• Stop all operations immediately
• Keep suspicious messages, screenshots, or emails
• Contact Reccessary official customer service for confirmation
• If necessary, call the 165 anti-fraud hotline